This Privacy Policy applies to the sites and apps where it appears.
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes phone or email interactions you have with us.
Our app and services are intended for use only within the United States. While the app may be available for download worldwide, you must be physically located in the U.S. to use the app.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Win a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you. When you browse our site, we use cookies to tailor your experience and hopefully provide you with a seamless experience.
When you use our apps we respect your right to privacy.
We collect and store different types of information about you when you create an account, win tickets, contact us, and use our websites, apps and social media.
We use information as disclosed and described here.
We use information to provide you with better service. We use your information to distribute your tickets and provide you with customer support. This includes sending you text messages and emails about your account or a ticket win. We might also contact you about this policy or our website terms. We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our app. We will only use your friend's information to provide services you requested. Your friend may contact us at support@vnyu.info to ask us to delete their information.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences or actions in our app.
We may use your information to make our app and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We use information to protect our company, our customers, or our websites.
This includes detecting or preventing unlawful behavior.
We use information for marketing purposes. For example, we might send you information about special promotions or offers you have indicated interest in. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may also use push notifications on our app.
We may use push notifications and your location information in our app to send you alerts regarding local events.
We use information as otherwise permitted by law or as we may notify you.
We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.
We may share information with third parties.
We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
You have certain choices about how we use your information.
You can opt out of receiving updates and marketing communication.To opt out of our emails unsubscribe at any time. You can also change your preferences in your account. Even if you opt out of getting marketing notifications and emails, we will still be sure to send you winner messages.
We will still contact you about a win.
You can modify the information you have given us. To correct or delete information or update account settings, log into your
account and follow the instructions or email us at support@vnyu.info. Feel free to ask us to delete your account at any time. We make changes as soon as we can. This information may stay in our backup files.You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.
We will share information with our concert partners.
This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those policies to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect VNYU. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
If you live in California and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.
Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
Our sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."